What are the delivery options and cost?
Shopebeauty delivers across Malaysia! Please take note that delivery is not applicable to P.O. Box addresses.
The shipping rates are as below:
- Peninsular Malaysia: RM10 per order
- East Malaysia (Sabah & Sarawak): RM 15 per order
Free delivery throughout Malaysia for orders of RM300.00 and above (paid amount after promo/discount if applicable)
Orders will be shipped out on working days only.
Shipping may take longer during sale periods, holidays and extreme weather
How to Track Your Order?
Once we have received your order, you will receive a placed order confirmation email from us. If you do not receive the confirmation email within an hour of placing, please email: ebeauty@bellamariefrance.com.my
You will then receive a shipping confirmation email from us once your order has been dispatched. Within this email will be your tracking reference number to track your order here (https://www.citylinkexpress.com/MY/Tracking.aspx). Please allow between 3 to 7 working days for your order to arrive from the date of purchase.
Can I choose a delivery time slot?
Unfortunately, this service is currently unavailable.
Can I apply multiple addresses delivery?
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
I entered the wrong address, what should I do?
The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been placed.
In the event that the wrong address is indicated in the order, and the package is delivered, BMF will not be liable for any replacement or refund
Can I collect my order directly from the Centre?
No self-collection available at this moment.
What should I do if my order has not arrived?
Please email us ebeauty@bellamariefrance.com.my and we will assist or alternatively, you may call us at 03-2295 9050 / 03-2295 9093 for assistance.
If I changed my mind can I cancel my order?
We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
Can I return or refund?
If you have received products which you did not order or a damaged/defective product, please do not remove any tag or remove the product from its original packaging. Do contact our Customer Service Team at 03-2295 9050 / 03-2295 9093 for further advice.
If a request for refund/exchange is valid, a refund/exchange of equal or lower value of the order will be made. Refund/exchange will be rejected if the product or packaging have been opened or used.
Our Customer Service Team would require you to provide visual evidence (e.g photo, video) of the products in order to facilitate the process. You will then receive a clearance (return approval) within 3 days from your refund submission. Upon getting a return approval from us, kindly shipped the item(s) back to us within 5 days working days.
Please mail your package to:
Attn: Request for Online Return or Refund
Lot 2-7, Jalan USJ 9/5T,
Subang Business Centre,
47620 Subang Jaya, Selangor.
Contact: 03-2295 9050 / 03-2295 9093
It will take 14-21 working days for your refund to be reflected into your bank / credit card account from the day your refund was initiated.
All shipping charges for return or refund will be borne by the buyer.